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Apr 23, 2017 5:13 AM UTC
Answered

Credits removed after new card added to account

Hi There,

I tried the chat which did not help as they had no idea and said someone would look into it.

But essentially what has happened is my card has expired so I added a new one under Plans & Products > Edit Payment Details.

Now it shows I only have 10 credits when there should be 102 since I have used 28 credits and had the plan active since May 2016.

I obviously did not cancel and do not want to as this would mean losing what I have payed for.

What do I do next?

Kind regards,

Jason

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    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    Apr 24, 2017 1:52 PM UTC

    Hi Jason

    Thank you for contacting the support team who escalated your query.

    You currently have 92 available licenses (120 - 28).

    Kind regards

    Bev

    View reply

    1 reply

    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    Apr 24, 2017 1:52 PM UTC

    Hi Jason

    Thank you for contacting the support team who escalated your query.

    You currently have 92 available licenses (120 - 28).

    Kind regards

    Bev

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