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Participant
September 24, 2022
Question

Cuota de creditos Adobe Stock #stock

  • September 24, 2022
  • 2 replies
  • 112 views

recientemente adquiri un plan de adobe stock , mi pregunta es la siguiente cuando me entregaron me dice que mi cuota es de   2992 creditos de plan, quiero saber si esta seria mi cuota por mes o es la global ,  si termino esa cuota ya no tendre acceso mas , o se recarga todos los meses la mismoa cuota , gracias

#stock

 

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2 replies

WendellaBee
Adobe Employee
Adobe Employee
September 26, 2022

You are a member of a team account. This the subscription quota for your entire team. It can include subscriptions purchased by your team administrators and subscription quota purchased by team members for the team. Your administrator can provide additional details. The organization has several stock subcriptions that are not assigned so the team is not getting all of the quota every month.

Abambo
Community Expert
Community Expert
September 24, 2022

Subscriptions get refilled month be month. You will see that under https://account.adobe.com/plans for individual plans and in the adminconsole for Teams and Enterprise accounts.

 

If you get over your allocated monthly quota, you will need to pay whatever your plan indicates for the specific asset. I never saw a 2992 assets plan, but that looks like a giant plan to me. You will need to use countless assets per month to get through.

 

If you have questions or confirmation of this, please contact Adobe customer service. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

For Teams/Enterprise customers, Customer service can be contacted via the adminconsole.

ABAMBO | Hard- and Software Engineer | Photographer