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T
tiavann
Participant
August 1, 2019
Answered

Customer service for enterprise account questions?

  • August 1, 2019
  • 1 reply
  • 499 views

I've been trying to get a hold of a representative about enterprise Adobe Stock options, as I cannot find a pricing structure for that on the Adobe website. I've called the 800-685-3524 number multiple times and wait on hold for over 30, 45 minutes each time before I give up. I requested to be contacted and no one has reached out. Is there any information available about enterprise licenses for Adobe Stock and what the costs/subscription terms are?

    This topic has been closed for replies.
    Correct answer WendellaBee

    Hi T.,

    I've forwarded your request to some folks that work with Enterprise customers. As we only have your email address on file please watch for an email message.

    EBQ

    1 reply

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    August 1, 2019

    Hi TvN,

    Let me see if I can get someone to connect with you.

    EBQ

    WendellaBee
    Adobe Employee
    WendellaBeeCorrect answer
    Adobe Employee
    August 1, 2019

    Hi T.,

    I've forwarded your request to some folks that work with Enterprise customers. As we only have your email address on file please watch for an email message.

    EBQ

    T
    tiavannAuthor
    Participant
    August 1, 2019

    Thank you EBQ!

    I spoke to your excellent Enterprise rep Sarah who reached out - it would be helpful for future customers to have some basic info on Enterprise vs. Teams licensing on the Adobe site.

    As it turns out (in case others arrive at this message board for the answer), Enterprise is generally for user groups larger than 10, and Teams for smaller groups. That simple bit of info (or having someone actually answer the enterprise 800 number - I sat on hold for 1.5 hours today again before giving up... again.) would have saved everyone a lot of time. I imagine I am not the first customer confused by the offers available.

    I appreciate the hustle you & your team showed when I made my questions known - Thank you for your effort and diligence!

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