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ayshap62089120
Participant
Aug 31, 2017 11:51 AM UTC
Answered

Damaged file

I've licensed file 54475826​  but am unable to download as the file is showing as damaged. This is the first time this has happened. Please help

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    WendellaBee
    WendellaBeeCorrect answer
    Inspiring
    Sep 11, 2017 9:36 PM UTC

    Sorry I mean that I only have access to Safari and not any other browsers


    Hello A. P.,

    You cannot open Adobe Illustrator files in the Preview app. You'll need to download Adobe Illustrator to open this file.

    EBQ

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    10 replies

    twaritar3263062
    twaritar3263062
    Participating Frequently
    Aug 31, 2017 1:08 PM UTC

    Hi Aysha,

    I tried to download the same at my end and its working fine. Since you are facing troubles when downloading the image and its appearing as damaged for you, could you please try to download the image again using a different browser?

    Please try to download the image again as shown in the screenshots:

    • Go to stock.adobe.com and sign in with your Adobe ID
    • Go to License history
    • Click on the image ID and download it again.

    • Save it to your computer or to one of your libraries.

    If you still face trouble, please attach the screenshots so that I can further help you with the issue.

    Regards,

    Twarita

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    ayshap62089120Author
    Participant
    Aug 31, 2017 5:00 PM UTC

    This is the message I get following your instructions

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Aug 31, 2017 5:13 PM UTC

    Can you please confirm me whether you have tried downloading it using a different browser?

    Also, please let me know whether you are getting this error while saving it to your computer or when opening the image using a particular application?

    If getting the error using a particular application, please mention the application name.

    Regards,

    Twarita

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    Bani Verma
    Bani Verma
    Legend
    Aug 31, 2017 12:26 PM UTC

    Moving to Adobe Stock​

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