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Sttlmm08
Sttlmm08
Participant
September 20, 2017
Answered

Damaged Stock Image Purchased

  • September 20, 2017
  • 2 replies
  • 491 views

I just purchased image #14089171 and there is an white box that should not be a part of the image on my download. See screen shot. I would lik my account credited so I can download a different image this this one is damaged. http://prntscr.com/gnihw8

This topic has been closed for replies.
Correct answer twaritar3263062

I am trying to use the image in social media and since the image has to be small it appears that there is a white box in the image and I am unable to use the image now that I have purchased it. Here is a screen shot of what it looks like when I try to use it.

http://prntscr.com/gnm4qi


Marnie,

You can also edit the portion of the lampshade using Adobe Photoshop . Please see the screenshot below :

This can be achieved by the following steps:

  • Go to the selection tool. Select the lampshade.
  • Apply your desired color using the brush tool.

Let me know if this helps!

Regards,

Twarita

2 replies

Brad Lawryk
Brad Lawryk
Legend
September 20, 2017

The white area you have the arrow pointing to in the image is a lampshade. Questionable photo composition maybe, but there isn't anything wrong with the file.

Sttlmm08
Sttlmm08Author
Participant
September 20, 2017

You are correct. I see it when I zoom in. I cannot use this photo though. How do I get a refund on this image?

twaritar3263062
Community Manager
twaritar3263062Community Manager
Community Manager
September 20, 2017

Hi Marnie,

As you have mentioned that you will be unable to use the image, could you please let me know what exactly are you trying to achieve when using this image so that I can further help you?

Regards,

Twarita

M
marog-pixcells
Inspiring
September 20, 2017

marniesettle08  schrieb

I just purchased image #14089171 and there is an white box...

Hello

This picture number (#14089171) is different from the one shown on your screenshot (#154812627).

There is no white box on the picture (#154812627), this is a very bright lamp shade.:

Kind regards

Mario

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