Skip to main content
Sttlmm08
Participant
Sep 20, 2017 2:48 PM UTC
Answered

Damaged Stock Image Purchased

I just purchased image #14089171 and there is an white box that should not be a part of the image on my download. See screen shot. I would lik my account credited so I can download a different image this this one is damaged. http://prntscr.com/gnihw8

This topic is closed to new replies. Start a new post to keep the conversation going.
twaritar3263062
twaritar3263062Correct answer
Participating Frequently
Sep 20, 2017 7:58 PM UTC

I am trying to use the image in social media and since the image has to be small it appears that there is a white box in the image and I am unable to use the image now that I have purchased it. Here is a screen shot of what it looks like when I try to use it.

http://prntscr.com/gnm4qi


Marnie,

You can also edit the portion of the lampshade using Adobe Photoshop . Please see the screenshot below :

This can be achieved by the following steps:

  • Go to the selection tool. Select the lampshade.
  • Apply your desired color using the brush tool.

Let me know if this helps!

Regards,

Twarita

6 replies

Brad Lawryk
Legend
Sep 20, 2017 3:50 PM UTC

The white area you have the arrow pointing to in the image is a lampshade. Questionable photo composition maybe, but there isn't anything wrong with the file.

Translate
Sttlmm08
Sttlmm08Author
Participant
Sep 20, 2017 5:29 PM UTC

You are correct. I see it when I zoom in. I cannot use this photo though. How do I get a refund on this image?

Translate
twaritar3263062
Participating Frequently
Sep 20, 2017 5:43 PM UTC

Hi Marnie,

As you have mentioned that you will be unable to use the image, could you please let me know what exactly are you trying to achieve when using this image so that I can further help you?

Regards,

Twarita

Translate
Inspiring
Sep 20, 2017 3:02 PM UTC

marniesettle08  schrieb

I just purchased image #14089171 and there is an white box...

Hello

This picture number (#14089171) is different from the one shown on your screenshot (#154812627).

There is no white box on the picture (#154812627), this is a very bright lamp shade.:

Kind regards

Mario

Translate