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PurchasingPower
PurchasingPower
Participant
May 2, 2018
Answered

Displeased with a purchase

  • May 2, 2018
  • 1 reply
  • 454 views

I'm wondering if there is any way to return or be refunded for an image? I purchased an extended license on an image for a certain project and the image was too low quality for me to use  Now I have to find a different image to use and have no use for the one I had purchased. I'm disappointed because I thought only high-quality images were allowed on Adobe Stock.

This topic has been closed for replies.
Correct answer twaritar3263062

Thanks for all your help!

I'm just wondering if it is possible to downgrade to the standard license and get some of my money back? I paid for the extend license and I won't be printing it.


Hi Ashley,

You can definitely subscribe to any of our Stock plans available on our website Adobe Stock pricing and membership plan | Adobe Stock to purchase the standard assets.

However, the Extended license which you have purchased is an on-demand purchase. There is no way to actually downgrade a license once it has been downloaded.

You may also contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

Regards

Twarita

1 reply

twaritar3263062
twaritar3263062
Participating Frequently
May 2, 2018

Hi Ashley,

We apologize for the inconvenience caused to you.

Could you please share the file ID you are facing troubles with so that we can check the file at our end and can further assist you?

Regards

Twarita

PurchasingPower
PurchasingPowerAuthor
Participant
May 2, 2018

This is the ID #90455921. It doesn't look like a low-quality image but I'm not exactly an expert. I purchased the extended license because I wanted to use it for a project I was printing but was unable to print due to the lack of quality.

twaritar3263062
twaritar3263062
Participating Frequently
May 2, 2018

Ashley,

Let me get this file checked by the concerned team. I will update you as soon as I hear from them.

Appreciate your patience.

Regards

Twarita

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