Displeased with a purchase

Question

I'm wondering if there is any way to return or be refunded for an image? I purchased an extended license on an image for a certain project and the image was too low quality for me to use  Now I have to find a different image to use and have no use for the one I had purchased. I'm disappointed because I thought only high-quality images were allowed on Adobe Stock.

twaritar3263062 · Accepted Answer

Thanks for all your help!

I'm just wondering if it is possible to downgrade to the standard license and get some of my money back? I paid for the extend license and I won't be printing it.

Hi Ashley,

You can definitely subscribe to any of our Stock plans available on our website Adobe Stock pricing and membership plan | Adobe Stock to purchase the standard assets.

However, the Extended license which you have purchased is an on-demand purchase. There is no way to actually downgrade a license once it has been downloaded.

You may also contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

Regards

Twarita

twaritar3263062 · Answer

Hi Ashley,We apologize for the inconvenience caused to you. Could you please share the file ID you are facing troubles with so that we can check the file at our end and can further assist you?RegardsTwarita

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