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victork2302388
victork2302388
Participant
Aug 6, 2017 11:45 AM UTC
Answered

Dissatisfied with cancelling policy

Dear Adobe,

I have payed 2 200 SEK for membership in Adobe Stock during the last 10 months.

Still, when I now cancel my subscription because I currently have no use of the service, your website states that I will loose my 80+ images that I have yet to license and use.

I think this is a very unfair way to treat a paying customer - making me not able to use the service I have payed for - and this has made me dissatisfied and highly disappointed with Adobe.

Regards

Victor Karlsson

Digisera AB

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Aug 7, 2017 5:54 AM UTC

    Hi Victor,

    You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

    Please see: Common Questions about plans, purchasing, and availability, Adobe Stock

    Also, you may refer Legal subscription terms | Adobe

    For more details, I would suggest you to Contact Customer Care

    Regards,

    Twarita

    View reply

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Aug 7, 2017 5:54 AM UTC

    Hi Victor,

    You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

    Please see: Common Questions about plans, purchasing, and availability, Adobe Stock

    Also, you may refer Legal subscription terms | Adobe

    For more details, I would suggest you to Contact Customer Care

    Regards,

    Twarita

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