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victork2302388
victork2302388
Participant
August 6, 2017
Answered

Dissatisfied with cancelling policy

  • August 6, 2017
  • 1 reply
  • 228 views

Dear Adobe,

I have payed 2 200 SEK for membership in Adobe Stock during the last 10 months.

Still, when I now cancel my subscription because I currently have no use of the service, your website states that I will loose my 80+ images that I have yet to license and use.

I think this is a very unfair way to treat a paying customer - making me not able to use the service I have payed for - and this has made me dissatisfied and highly disappointed with Adobe.

Regards

Victor Karlsson

Digisera AB

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Victor,

    You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

    Please see: Common Questions about plans, purchasing, and availability, Adobe Stock

    Also, you may refer Legal subscription terms | Adobe

    For more details, I would suggest you to Contact Customer Care

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    August 7, 2017

    Hi Victor,

    You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

    Please see: Common Questions about plans, purchasing, and availability, Adobe Stock

    Also, you may refer Legal subscription terms | Adobe

    For more details, I would suggest you to Contact Customer Care

    Regards,

    Twarita

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