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anetas54372744
anetas54372744
Participant
Nov 29, 2017 10:42 AM UTC
Answered

do I have rights to photos even when money was return into credit card....

Hi! I buy 3 photos(sigh in monthly package) and pay by credit card. After 2 days of signed in into stock adobe I've cancelled my account. After another 3 days all money was return into my credit card. Question is why ? I need this 3 photos and I don't know what to do. Do I have rights to these photos even when return money?

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Nov 30, 2017 2:45 PM UTC

    Hi Aneta,

    Unfortunately, we will not able to provide you with a credit note for the invoice. The invoices are provided for the entire subscription.

    You may go to the license history and can get the image IDs/proof IDs of your purchases.

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

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    3 replies

    twaritar3263062
    twaritar3263062
    Participating Frequently
    Nov 29, 2017 3:17 PM UTC

    Hi Aneta,

    If you cancel within 14 days of your initial order, you'll be fully refunded. Should you cancel after 14 days, your payment is non-refundable and your service will continue until the end of that month's billing period.

    For more details, you may refer to  Legal subscription terms | Adobe

    I have checked your account details and noticed that you have already downloaded the 3 image credits. The images which are downloaded will always remain in your license history.

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

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    anetas54372744
    anetas54372744Author
    Participant
    Nov 30, 2017 9:09 AM UTC

    Thank you for your answer. I understand that I have rights to these 3 images.

    Just one more question. We buy 3 photos for our company and we received invoice for this service.

    Now accountancy need credit note for this invoice . Any chance to get this from you ?

    Regards,

    Aneta

    Translate
    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Nov 30, 2017 2:45 PM UTC

    Hi Aneta,

    Unfortunately, we will not able to provide you with a credit note for the invoice. The invoices are provided for the entire subscription.

    You may go to the license history and can get the image IDs/proof IDs of your purchases.

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    Translate
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