Does anyone else have a problem with Adobe Stock taking your credits you paid for when you cancel?

Forum|Forum|2 years ago
April 21, 2023
1 reply
1388 views

I signed up for Adobe Stock Images, thinking I would use the credits. I found that I did not use it much and tried to cancel. They offered me a plan at a lower price. I first thought, why couldn't the plan be at the lower price right from the beginning? I say, "No, thank you." Then it got ugly. I am told that I have to pay for the entire year to get out of the contract, AND by canceling, I will also lose all my existing credits. WHAT THE ACTUAL EFF? I paid for those credits! I honestly do not recall agreeing to this term... I am vigilant about contract terms, but I must have missed the small print on this. So I am (begrudgingly) fine paying for the year to terminate BUT to take away my credits that I have paid for? That seems shady to me.

Correct answer Jill_C

That is clearly specified in the T&C's that you agreed to when you signed up for a Subscription. Imagine if you cancel your phone plan without having used all the minutes. Would the phone company allow you to use those after you cancelled? Same concept here.

From the T&C's:

14. Effect of Termination.
14.1. If your subscription ends, or upon termination of these Additional Terms, then:
(A) you will forfeit all rights, title and interest in and to any and all unused credits or unused standard assets from
a subscription plan, as applicable;
(B) except as set forth in section 9.4(D) (Effect of Termination of Pro Edition Plan), any perpetual licenses granted
as to Stock Assets will survive and you may continue to use those licensed Stock Assets;
(C) you should download any Stock Assets that you have licensed, as such licensed Stock Assets may not be
available after termination or expiration; and
(D) you should make note of any license validation codes issued upon license of an Audio Work, as such license
validation codes may not be available after termination or expiration.

Jill_C

Correct answer

Community Expert

That is clearly specified in the T&C's that you agreed to when you signed up for a Subscription. Imagine if you cancel your phone plan without having used all the minutes. Would the phone company allow you to use those after you cancelled? Same concept here.

From the T&C's:

14. Effect of Termination.
14.1. If your subscription ends, or upon termination of these Additional Terms, then:
(A) you will forfeit all rights, title and interest in and to any and all unused credits or unused standard assets from
a subscription plan, as applicable;
(B) except as set forth in section 9.4(D) (Effect of Termination of Pro Edition Plan), any perpetual licenses granted
as to Stock Assets will survive and you may continue to use those licensed Stock Assets;
(C) you should download any Stock Assets that you have licensed, as such licensed Stock Assets may not be
available after termination or expiration; and
(D) you should make note of any license validation codes issued upon license of an Audio Work, as such license
validation codes may not be available after termination or expiration.

Jill C., Forum Volunteer

N

Nicole2783221493q0Author

Participant

Jill,

While I understand that I messed up, I have a problem with your analogy. I view the credits as tangible items I paid for, much like a phone. If I cancelled my phone contract, I would righfully have to pay the remaining balance for the phone, and once I did I could rightfully keep it. In this case, I paid for the credits. I owned them and then they were taken away despite the fact that I had paid for them. It feels icky and wrong. And I imagine if you were completely honest with yourself you would acknowledge that this practice has its flaws. It is wrong. Period.

Abambo

Community Expert

Jill,

While I understand that I messed up, I have a problem with your analogy. I view the credits as tangible items I paid for, much like a phone.

By @Nicole2783221493q0

My phone subscription does not include the phone. But I have free minutes, and the minutes I don't use get lost at the end of the month. What I pay for are not the free minutes, but I pay for being able to use the infrastructure 24/24 7/7.

In the case of Adobe: you pay Adobe for keeping the system up and running, you pay for the moderation of new assets. Depending on your subscription, you get a certain number of complimentary assets. Further assets, or asset types not included in your subscription, are paid extra.

then they were taken away despite the fact that I had paid for them. It feels icky and wrong. And I imagine if you were completely honest with yourself you would acknowledge that this practice has its flaws. It is wrong. Period.

By @Nicole2783221493q0

I understand that you are not happy, but those are the terms you did agree upon.

Imagine, you did take a plan like 40 assets per month, after a year you cancel with the rolled over 480 assets, and you won't licence an item for the next 10 years. Who would pay Adobe for running the computers, just to keep the lines open in case you might need a picture someday?

(BTW: we are not Adobe, we are users and customers like you. And I can tell you that the Adobe conditions are industry standard.)

ABAMBO | Hard- and Software Engineer | Photographer

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