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jdliddil
Known Participant
Apr 6, 2017 4:03 PM UTC
Answered

Dollar Photo Club credit determination

I got the message:

Your unused Dollar Photo Club image downloads will expire soon. You may log in to stock.adobe.com to use your credits or learn more about reactivation

A. I don't seem to see that I have any credits remaining. How can I determine if I do?

B. Do I need to physically download what I have licensed or can I keep them on the My Library and access them even if I don't renew

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Apr 7, 2017 7:17 PM UTC

    Hi David,

    Apologize for the trouble and the poor experience.

    Please Contact Customer Care so that the account details can be verified and the credits can be added back to your account.

    Regards,

    Sheena

    View reply

    12 replies

    Ritter Knight Creative
    Ritter Knight Creative
    Participant
    Apr 6, 2017 11:05 PM UTC

    Same boat here. Logged in after I had gotten the e-mail. No credits.

    Really bad form Adobe.  Had completely forgotten about if/when my 50+ image credits expired.

    Been a Creative Cloud subscriber since 2013. I really like it but don't make me think about dumping it over this.

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      Sheena Kaul
      Sheena KaulCorrect answer
      Legend
      Apr 7, 2017 7:17 PM UTC

      Hi David,

      Apologize for the trouble and the poor experience.

      Please Contact Customer Care so that the account details can be verified and the credits can be added back to your account.

      Regards,

      Sheena

      Translate
      1Ton
      1Ton
      Participating Frequently
      Apr 7, 2017 7:55 PM UTC

      I tried to contact customer care and asked to hold while they looked up what to do. After sitting on hold for 20+ minutes, I was told they had to transfer me. The phone then rang and rang and then hung up. My account appears to have been wiped clean. I was told that I needed to "register" (?) my account. I said I would be glad to do so and that lead to the phone call that went no where. What department do I need to call to get this issue resolved? A lot of money is going to waste and I don't believe I need to now pay MORE money to get access to what I had already paid for.

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      jdliddilAuthor
      Known Participant
      Apr 6, 2017 7:37 PM UTC

      So I could sign up for the $29.95 (first month free) plan, license and download and then cancel? I sure wish Adobe had sent a more recent reminder of the expiration of the points.

      JD

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        Sheena Kaul
        Sheena Kaul
        Legend
        Apr 6, 2017 7:47 PM UTC

        You can sign up for any of the plan as mentioned on Adobe Stock pricing and membership plan | Adobe Stock

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        jdliddilAuthor
        Known Participant
        Apr 6, 2017 8:07 PM UTC

        B. Do I need to physically download what I have licensed or can I keep them on the My Library and access them even if I don't renew?

        If only I had paid attention. Class action sounds good to me

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        Sheena Kaul
        Sheena Kaul
        Legend
        Apr 6, 2017 7:31 PM UTC

        Hi JD,

        I just checked your account and you seem to have 85 credits remaining which are now expired as they were valid only for an year but if you sign up on Adobe Stock, you will get them credited back in your account and use them.

        Regards,

        Sheena

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        jdliddilAuthor
        Known Participant
        Apr 7, 2017 3:34 PM UTC

        Got my credits reinstated. One must be persistent. Adobe should make this easier. Thanks

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        1Ton
        1Ton
        Participating Frequently
        Apr 7, 2017 7:14 PM UTC

        who did you contact?

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        1Ton
        1Ton
        Participating Frequently
        Apr 6, 2017 4:24 PM UTC

        I have the same issue. It was nice to get an email stating that my downloads will "expire soon" only to see that they have all been removed. Thanks Adobe!

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