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Zach Zurn
Participant
Sep 7, 2018 5:19 AM UTC
Answered

Double Charged for Adobe Stocks

I noticed that I am being charged twice for Adobe Stock. Once as a standalone plan and once in Adobe Creative Cloud + Stock.

My stock account was originally with Fotolia before they were bought by Adobe. I just noticed this today but it looks like it has been happening for a long time.

Anyone else noticing this?

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Sep 7, 2018 1:22 PM UTC

    Hi Zach,

    I see you have an Adobe account under the same ID as with forums.

    I have checked the account details and noticed that you had signed up for two subscriptions- Adobe Stock 10 images per month plan on 15 Mar 2016 and Creative Cloud All Apps+Adobe Stock on 17 Dec 2015 and that is the reason you have been charged for these subscriptions monthly.

    If you wish to cancel your subscription, please refer to the help document: Cancel your Adobe Stock membership

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    View reply

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Sep 7, 2018 1:22 PM UTC

    Hi Zach,

    I see you have an Adobe account under the same ID as with forums.

    I have checked the account details and noticed that you had signed up for two subscriptions- Adobe Stock 10 images per month plan on 15 Mar 2016 and Creative Cloud All Apps+Adobe Stock on 17 Dec 2015 and that is the reason you have been charged for these subscriptions monthly.

    If you wish to cancel your subscription, please refer to the help document: Cancel your Adobe Stock membership

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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