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donnag65363873
Participant
October 16, 2017
Answered

downgrade account

  • October 16, 2017
  • 1 reply
  • 1470 views

Hello,

Currently, we are are signed up for the plan 'Adobe Stock - 40 images a month (one-year)‎'. We currently have 78 credits. We would like to downgrade our account to the 'Adobe Stock - 10 images a month (one-year)‎' plan.

If I switch plans - from the 40 a month to 10 a month, will we still keep all of the credits that we currently have, or would we lose any credits in this process?

I tried searching on the forum for an answer to this and did not find a direct answer to this question.

Please let me know about this, thank you.

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Yes if you will not download the remaining assets you will lose your credits after downgrading your plan.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062
    Participating Frequently
    October 16, 2017

    Hi Donna,

    In order to downgrade your Adobe Stock plan from (40 images a month to 10 images), you need to contact our support team

    Support FAQ: How can I contact Adobe for support?

    I would suggest you to download all the remaining assets before switching plans as the downloaded images will forever remain in your license history.

    Hope this information helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    D
    donnag65363873Author
    Participant
    October 16, 2017

    Hi twaritar3263062,

    Thank you for your reply. I can definitely follow that link when I'm ready.

    But I am looking for a very specific answer to my question, and your answer didn't quite answer this for me.

    So what I'm looking to find out is:

    If I downgrade my account, will I lose any UNUSED credits when I downgrade my account? I'm looking for a Yes or a No here.

    Thanks.

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    October 16, 2017

    Yes if you will not download the remaining assets you will lose your credits after downgrading your plan.

    Regards,

    Twarita

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