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Participant
September 22, 2026
Question

download file issue

  • September 22, 2026
  • 2 replies
  • 18 views

Hi there, 

 

I downloaded asset #2063092025, which is supposed to be an AI, SVG, or JPEG file. However, it appears to be a JPEG saved as a vector file, making it unusable for editing.

 

Could you please refund this asset? It is not as advertised, as it states both vector and JPEG files are included with both licenses, which is incorrect. It only contains a JPEG file. 

 

Thank you.

    2 replies

    Community Manager
    September 24, 2026

    Hello ​@paper+petals, I've sent the details of your report to be reviewed internally. Thank you for the report and sorry for the problem with the asset.

     

    For a refund/credit return please reach out to our customer care team below:
     

    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

    yamato713108855
    Community Expert
    Community Expert
    September 23, 2026

    Adobe staff will review the problematic assets.

    Please contact Customer Support regarding the return of credits.
    You can reach out via chat or phone during weekday business hours.

    ​@Contributor1