download file issue

Forum|Forum|5 days ago
September 22, 2026
2 replies
18 views

Hi there,

I downloaded asset #2063092025, which is supposed to be an AI, SVG, or JPEG file. However, it appears to be a JPEG saved as a vector file, making it unusable for editing.

Could you please refund this asset? It is not as advertised, as it states both vector and JPEG files are included with both licenses, which is incorrect. It only contains a JPEG file.

Thank you.

C

Contributor1

Community Manager

Hello @paper+petals, I've sent the details of your report to be reviewed internally. Thank you for the report and sorry for the problem with the asset.

For a refund/credit return please reach out to our customer care team below:

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