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Participant
Mar 24, 2017 7:14 PM UTC
Answered

Downloaded 2 photos that are .ai files...I don't have Illustrator

Why am I getting .ai files when I downloaded 2 photos?  And they used up 2 credits.  Anyone else?

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Mar 27, 2017 8:41 PM UTC

    Hi Thomas,

    It could be a possibility that you had searched for the images/photos but the results included .ai files as the keywords matched them as well.

    You can refine your search anytime using the filters as shown in the screenshot below:

    You can also view the file type once you open it before licensing the image as below:

    Just to be sure, can you help me with the image IDs that you downloaded and I can check the same for you?

    Regards,

    Sheena

    3 replies

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Mar 27, 2017 8:41 PM UTC

    Hi Thomas,

    It could be a possibility that you had searched for the images/photos but the results included .ai files as the keywords matched them as well.

    You can refine your search anytime using the filters as shown in the screenshot below:

    You can also view the file type once you open it before licensing the image as below:

    Just to be sure, can you help me with the image IDs that you downloaded and I can check the same for you?

    Regards,

    Sheena

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    tmcasperAuthor
    Participant
    Mar 24, 2017 7:29 PM UTC

    Hmmm...ok seeing now going back that the pic says what format it's in.  This seems a little tough to have realized for someone new to  the site/stock images in general.  Is there any way to get my credits back and/or convert these into regular images?

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    Participant
    Mar 25, 2017 2:14 AM UTC

    It's easy to convert your file from an ai file to jpeg, or something else. I go to Zamzar.com, upload my Adobe file, choose 'convert" to jpeg, then enter my email. Within a couple of minutes the new file is emailed to me.

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