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angelinep14996155
Participant
Dec 5, 2018 12:31 PM UTC
Answered

Downloaded 2 wrong images

Hi,

I just signed up today and wanted to download my images.  I accidentally downloaded an image that I didn't want so had to go and download the right one, they were similar so didn't realise the first one downloaded as am just getting used to the webiste.  Then I downloaded an image that is an EI file type which I can't use...I only realised this after I downloaded it.  Can I change these 2 images?

Regards Angeline

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Dec 5, 2018 2:06 PM UTC

    Angeline,

    Since you have accidentally licensed Adobe Stock files, I have added 2 image licenses to your account so that you can use them against different images.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    View reply

    3 replies

    twaritar3263062
    twaritar3263062
    Participating Frequently
    Dec 5, 2018 12:57 PM UTC

    Hi Angeline,

    Sorry to hear that you are facing issues with Adobe Stock services.

    If I understand correctly, you have accidentally licensed 1 Stock asset which you do not wish to keep. Is that correct? If yes, please share the file ID which you are referring to so that we can assist you further.

    Regards,

    Twarita

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    angelinep14996155Author
    Participant
    Dec 5, 2018 1:40 PM UTC

    Hi this one is a weird file and I didn’t realise as I wanted a jpeg.

    FILE #: 38389277 <https://stock.adobe.com/au/images/dieting-strategies/38389277?prev_url=detail>

    FILE TYPE

    AI/EPS

    The next one I accidentally downloaded is detailed below. It was the wrong one. I downloaded it by accident. As you can see I downloaded a similar one with a bigger breadboard.

    FILE #: 144764171 <https://stock.adobe.com/au/images/balanced-diet-organic-food-for-healthy-nutrition/144764171?prev_url=detail>

    Translate
    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Dec 5, 2018 2:06 PM UTC

    Angeline,

    Since you have accidentally licensed Adobe Stock files, I have added 2 image licenses to your account so that you can use them against different images.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    Translate
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