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grafx
Participating Frequently
Oct 11, 2019 1:43 PM UTC
Answered

Downloaded AdobeStock_288998056- won't open. "can't open the illustration"

"The illustration contains an illegal operand. Offending operator: Bd"

Is the file corrupt or is there a way to get the image to open so I can use it?

I just purchased the free trail for Adobe stock and tried to download my first image without success. Not a good experience so far. Support and sales is not very accessible either. Left a message for sales.

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    WendellaBee
    WendellaBeeCorrect answer
    Inspiring
    Oct 11, 2019 4:41 PM UTC

    Hi G.,

    Thank you for letting us know about this issue. I've confirmed that there is an issue with this asset and I have granted you a replacement license for the asset so you can choose a different one.

     

    EBQ

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    4 replies

    WendellaBee
    WendellaBeeCorrect answer
    Inspiring
    Oct 11, 2019 4:41 PM UTC

    Hi G.,

    Thank you for letting us know about this issue. I've confirmed that there is an issue with this asset and I have granted you a replacement license for the asset so you can choose a different one.

     

    EBQ

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    grafxAuthor
    Participating Frequently
    Oct 13, 2019 5:47 PM UTC
    Thank you for resolving the problem! Unfortunately it was too late to choose another one- deadlines! I had to choose from another stock company.
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    Brad Lawryk
    Brad Lawryk
    Legend
    Oct 11, 2019 4:19 PM UTC

    Are you opening the file in Illustrator?

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      grafxAuthor
      Participating Frequently
      Oct 11, 2019 4:44 PM UTC
      Both ai and ps. Looks like the file has an issue as indicated below.
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