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grafx
Participating Frequently
October 11, 2019
Answered

Downloaded AdobeStock_288998056- won't open. "can't open the illustration"

  • October 11, 2019
  • 2 replies
  • 835 views

"The illustration contains an illegal operand. Offending operator: Bd"

Is the file corrupt or is there a way to get the image to open so I can use it?

I just purchased the free trail for Adobe stock and tried to download my first image without success. Not a good experience so far. Support and sales is not very accessible either. Left a message for sales.

    This topic has been closed for replies.
    Correct answer WendellaBee

    Hi G.,

    Thank you for letting us know about this issue. I've confirmed that there is an issue with this asset and I have granted you a replacement license for the asset so you can choose a different one.

     

    EBQ

    2 replies

    WendellaBee
    Adobe Employee
    WendellaBeeCorrect answer
    Adobe Employee
    October 11, 2019

    Hi G.,

    Thank you for letting us know about this issue. I've confirmed that there is an issue with this asset and I have granted you a replacement license for the asset so you can choose a different one.

     

    EBQ

    G
    grafxAuthor
    Participating Frequently
    October 13, 2019
    Thank you for resolving the problem! Unfortunately it was too late to choose another one- deadlines! I had to choose from another stock company.
    Brad Lawryk
    Brad Lawryk
    Legend
    October 11, 2019

    Are you opening the file in Illustrator?

      G
      grafxAuthor
      Participating Frequently
      October 11, 2019
      Both ai and ps. Looks like the file has an issue as indicated below.
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