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Downloaded and Licensed Photo with Odd Quality

Forum|Forum|8 years ago
September 27, 2017
1 reply
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I licensed a photo and downloaded it. I tried using it in Photoshop. When I opened the photo, it has a line running horizontally through the center. The top and bottom halves are slightly off from each other, and the bottom half is noticeably lighter than the top half. I deleted the photo and re-downloaded it, same result.

It opens this way in any photo viewer, and Photoshop.

Any thoughts or suggestions? Just a bad picture?

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Correct answer twaritar3263062

Hi Jason,

I have downloaded the same image on my end and I agree that the image is corrupted. I have reported the same to our concerned team.

I apologize for the trouble you have faced.

Also, I have added an image credit to your account so that you can license a different image instead.

Let me know if this helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

Legend

Can you provide the image number so we can have a look?

jasonp47167774Author

Participant

#122974187

twaritar3263062

Community Manager

Correct answer

Community Manager

Hi Jason,

I have downloaded the same image on my end and I agree that the image is corrupted. I have reported the same to our concerned team.

I apologize for the trouble you have faced.

Also, I have added an image credit to your account so that you can license a different image instead.

Let me know if this helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita