Downloaded asset in error -- what to do?

Recently I have had some poor experiences with the Adobe Support Chat. As a last resort I am wondering if the shame approach might prove fruitful.

I just clicked on an asset by mistake and cancelled the download yet a credit was taken away immediately.

I asked an agent for help. At first he said he has helped many times (stock response, oh the irony!!) then he said it is not possible upon realising what the request was.

I notice two posts where the license has been cancelled and the credit restored.

Any help would be appreciated. I will be happy to DM the details.