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Mariusz5C47
Participant
January 13, 2022
Answered

Downloaded file different from the preview

  • January 13, 2022
  • 2 replies
  • 252 views

I lincensed file #248712400 (.ai) but downloaded image is the same as #248712150.
Can i somehow get the correct one? 

This topic has been closed for replies.
Correct answer Contributor1

Hello, I've verified the issue and granted you a replacement license. As Abambo mentioned, you will need to choose a new one from what is offered. If the corrected one is added at some point by the contributor the asset will be found under a new file number. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

2 replies

C
Community Manager
Contributor1Community ManagerCorrect answer
Community Manager
January 13, 2022

Hello, I've verified the issue and granted you a replacement license. As Abambo mentioned, you will need to choose a new one from what is offered. If the corrected one is added at some point by the contributor the asset will be found under a new file number. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    January 13, 2022

    The asset author made a mistake and the asset will be taken down, but there is no possibility to contact the author to get the correct asset. You will need to chose a new one from what is offered.

     

    Tagging @Contributor1 for advice.

    ABAMBO | Hard- and Software Engineer | Photographer
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