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mackenziec34220754
Participant
April 19, 2022
Answered

Downloaded file doesn't match preview

  • April 19, 2022
  • 1 reply
  • 226 views

I used a liscense for 115448996. The preview showed a logo with two H's side by side and some other vector lines. The download I got was of a house logo..... I can't get anyone to answer on the customer service line and have waited nearly 45 minutes on hold. What else can I do at this point? I'm so frustrated!

This topic has been closed for replies.
Correct answer Contributor1

Hello, I've verified the issue and granted you a replacement credit. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

1 reply

C
Community Manager
Contributor1Community ManagerCorrect answer
Community Manager
April 19, 2022

Hello, I've verified the issue and granted you a replacement credit. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

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