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Participant
September 16, 2022
Answered

Downloaded image by mistake?

  • September 16, 2022
  • 2 replies
  • 246 views

Hi

 

I have downloaded #456433119 by mistake. I wanted to see a larger view of the image from my mobile phone & somehow clicked on the pop-up to buy the license automatically. 

 

Thanks

Jennie

This topic has been closed for replies.
Correct answer Vani_100

Hello Jennie26156181kron, 

I have verified that you have licensed asset #456433119  and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

2 replies

Vani_100Correct answer
Participating Frequently
October 4, 2022

Hello Jennie26156181kron, 

I have verified that you have licensed asset #456433119  and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

Abambo
Community Expert
Community Expert
September 17, 2022

Hi Jennie,

 

Either you wait for @Vani_100 to jump in to grant you a replacement credit, or you contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

ABAMBO | Hard- and Software Engineer | Photographer
Participant
September 22, 2022

I will wait for @Vani_100 to grant replacement credit