Downloaded image by mistake?

Question

Hi I have downloaded #456433119 by mistake. I wanted to see a larger view of the image from my mobile phone & somehow clicked on the pop-up to buy the license automatically.  ThanksJennie

Vani_100 · Accepted Answer

Hello Jennie26156181kron,

I have verified that you have licensed asset #456433119 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

Abambo · Answer

Hi Jennie,

Either you wait for @Vani_100 to jump in to grant you a replacement credit, or you contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

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