Downloaded image lower resolution than listed

Question

Hi, image 351830549 is listed as 1520 x 1143px and image 350481190 is listed as 1496 x 1124px. However, when I download them, they are both 799 x 601px. I'm confident the problem is not on my end, since I also licensed image 348891016, and both the size listed and downloaded size are the same (2272 x 1704px). What gives?

Contributor1 · Accepted Answer

Hello, I've verified the issue and granted you 2 replacement credits. (for 351830549 and 350481190) I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the assets.

Abambo · Answer

Even the preview downloads at a higher resolution. But you are correct (I tested 351830549). The EXIF data shows 1520×1143, that's probably where that value comes from. The image itself is from 2016. I do not know about the image requirements at that time, but it strongly seems to me, that the EXIF manipulations have been done to fool the automatic uploader to circumvent a size check. Your second is the same author. Well, the third too, but there may be other tricks used.

Anyhow, this is for @Contributor1 to further check and to get you replacement credits. If you can't use the image at that size, however, I fear that there won't be a solution. You will need to get a different one.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded