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Participant
July 10, 2022
Answered

Downloaded image lower resolution than listed

  • July 10, 2022
  • 3 replies
  • 535 views

Hi, image 351830549 is listed as 1520 x 1143px and image 350481190 is listed as 1496 x 1124px. However, when I download them, they are both 799 x 601px. I'm confident the problem is not on my end, since I also licensed image 348891016, and both the size listed and downloaded size are the same (2272 x 1704px). What gives?

Correct answer Contributor1

Hello, I've verified the issue and granted you 2 replacement credits. (for 351830549 and 350481190) I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the assets.

3 replies

Participant
March 23, 2025

I'm having this same issue with multiple pictures. Please help.

 

Abambo
Community Expert
Community Expert
March 23, 2025

Please post the asset id's.

ABAMBO | Hard- and Software Engineer | Photographer
Contributor1Community ManagerCorrect answer
Community Manager
July 11, 2022

Hello, I've verified the issue and granted you 2 replacement credits. (for 351830549 and 350481190) I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the assets.

Robyn5D29Author
Participant
July 13, 2022

Thanks!

Abambo
Community Expert
Community Expert
July 10, 2022

Even the preview downloads at a higher resolution. But you are correct (I tested 351830549). The EXIF data shows 1520×1143, that's probably where that value comes from. The image itself is from 2016. I do not know about the image requirements at that time, but it strongly seems to me, that the EXIF manipulations have been done to fool the automatic uploader to circumvent a size check. Your second is the same author. Well, the third too, but there may be other tricks used.

 

Anyhow, this is for @Contributor1 to further check and to get you replacement credits. If you can't use the image at that size, however, I fear that there won't be a solution. You will need to get a different one.

ABAMBO | Hard- and Software Engineer | Photographer