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perfect_Odyssey0B35
perfect_Odyssey0B35
Participant
Mar 11, 2019 8:34 PM UTC
Answered

Downloaded images crashes Illustrator

Downloaded vector image #242681883 from Adobe Stock but it crashes Illustrator CC2019. Error message says it doesn't have a tiff preview. My first choice is for you to fix it please, because I searched high and low to find the right image. Can you help?

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Mar 12, 2019 2:18 PM UTC

    Victoria,

    We've checked the file at our end and had no problem downloading or opening it. Please check your email for more information.

    Regards,

    Twarita

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    2 replies

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Mar 12, 2019 2:18 PM UTC

    Victoria,

    We've checked the file at our end and had no problem downloading or opening it. Please check your email for more information.

    Regards,

    Twarita

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Mar 11, 2019 8:48 PM UTC

    Hi Victoria,

    Sorry for the trouble it has caused to you.

    Let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.

    Regards,

    Twarita

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