Skip to main content
TWHou
TWHou
Participant
Jun 25, 2018 3:22 PM UTC
Answered

Downloaded stock image doesn’t match display

I licenced File # 88111271 (condom catching ramen to water bag). But when I tried to put into illustrator, it turned out to be File # 88111254 (man keep the condom in back pocket)

    This topic is closed to new replies. Start a new post to keep the conversation going.
    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Jun 25, 2018 9:57 PM UTC

    Christina,

    I understand your requirement but we do not have the original file as of now. We will get in touch with the concerned contributor regarding the correct profile but at the same time, I would not be able to make a commitment here.

    I will update this thread if we receive the correct file from the contributor.

    Regards,

    Twarita

    View reply

    4 replies

    twaritar3263062
    twaritar3263062
    Participating Frequently
    Jun 25, 2018 8:55 PM UTC

    Christina,

    Our product team has confirmed that the files are indeed mismatched. So I am adding 1 image license to your account so that you can use it against a different image.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    Translate
    TWHou
    TWHouAuthor
    Participant
    Jun 25, 2018 9:28 PM UTC

    Twarita,

    Thanks for your help!

    Would the product team be updating the files so that they match?

    I would love to use the original image if possible.

    Best,

    Christina

    Translate
    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Jun 25, 2018 9:57 PM UTC

    Christina,

    I understand your requirement but we do not have the original file as of now. We will get in touch with the concerned contributor regarding the correct profile but at the same time, I would not be able to make a commitment here.

    I will update this thread if we receive the correct file from the contributor.

    Regards,

    Twarita

    Translate
    twaritar3263062
    twaritar3263062
    Participating Frequently
    Jun 25, 2018 4:00 PM UTC

    Hi Christina,

    We apologize for the inconvenience caused to you. Let me get this file checked from the concerned team, I will get back to you once I hear from them. Appreciate your patience.

    Regards,

    Twarita

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices