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IintheEye
IintheEye
Participant
January 20, 2018
Answered

Downloaded stock images pixelated.

  • January 20, 2018
  • 1 reply
  • 1720 views

Hello.  I downloaded a few stock images, and a couple showed up pixelated when opening them up in both Illustrator and Photoshop.  The previews were good, but the licensed images were pixelated.  The image numbers are below:

FILE #: 81609758

FILE #: 85535382

Am I doing something wrong, or is there a problem with these images?

Thanks!

    This topic has been closed for replies.
    Correct answer joon.Stock

    Are we opening in those files from web?  I downloaded licensed versions of those two files and they seemed okay.  Please try download and open them, also placing those files after opened would be good idea.

    Regards

    1 reply

    J
    Community Manager
    joon.StockCommunity ManagerCorrect answer
    Community Manager
    January 21, 2018

    Are we opening in those files from web?  I downloaded licensed versions of those two files and they seemed okay.  Please try download and open them, also placing those files after opened would be good idea.

    Regards

    IintheEye
    IintheEyeAuthor
    Participant
    January 21, 2018

    Hi joons25060067, thanks for the reply!

    I tried opening in the files both from the web (creative cloud library) and through downloading on my computer, opening them, and placing the files.  Please find below the image comparisons (the first image is grabbed directly from the Adobe Stock page... the second image is the one that I downloaded and licensed:

    Please notice that the downloaded and licensed image is more "jagged" on the downloaded file (the middle computer is ok... but the other devices aren't smooth like the preview image)...

    Please notice that the downloaded and licensed image is more "jagged" on the downloaded file (and the text ), and is smooth on the preview image.

    In both cases, it's almost like I'm getting .gif versions.  Please note that in addition to the above two files, I also downloaded and licensed a few photos, and those came out great.

    Thanks again for your help!

    J
    Community Manager
    joon.StockCommunity Manager
    Community Manager
    January 22, 2018

    I see that first ones are preview files.  For next ones where you see pixelation - which I do not see.  As they are both vector files - are you opening using illustrator?  If you are opening vectors in photoshop - you may want to look at https://pixel77.com/open-vector-ai-eps-files-photoshop/

    As for what I see from opening both files using illustrator, they are as follow:

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