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micheleb1971
micheleb1971
Participant
June 18, 2018
Answered

Downloaded stock template does not match image

  • June 18, 2018
  • 2 replies
  • 326 views

Downloads as:

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Michele,

    Our product team has checked the file at their end and it seems there was an error and the contributor may not have submitted the correct base file. The file has been taken offline, for now, however, I have added 1 image license to your account so that you may use it against a different image.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    2 replies

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    June 21, 2018

    Michele,

    Our product team has checked the file at their end and it seems there was an error and the contributor may not have submitted the correct base file. The file has been taken offline, for now, however, I have added 1 image license to your account so that you may use it against a different image.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    June 18, 2018

    Hi Michele,

    We apologize for the inconvenience caused to you. Let me get this asset checked by the concerned team. I will update this thread once I hear from them. Appreciate your patience.

    Regards,

    Twarita

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