Skip to main content
adams87505609
Participant
Dec 2, 2018 10:13 PM UTC
Answered

Downloaded vector doesn't match preview

I licensed and downloaded a vector (file # 169130135). When I open it, there are a lot of details missing relative to the preview. See below. I'm using Illustrator 22.1 (64-bit) on a Windows 10 workstation. Thanks for your help!

This topic is closed to new replies. Start a new post to keep the conversation going.
twaritar3263062
twaritar3263062Correct answer
Participating Frequently
Dec 10, 2018 4:04 PM UTC

Adam,

Sorry for a delay in response.

We've checked the file at our end and can confirm that the file seems indeed broken. When opened with Illustrator it crashes Ai.

I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

View reply

3 replies

twaritar3263062
twaritar3263062
Participating Frequently
Dec 3, 2018 2:01 PM UTC

Hi Adam,

Sorry to hear that you are facing issues with Adobe Stock services.

Let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.

Regards,

Twarita

Translate
adams87505609Author
Participant
Dec 4, 2018 11:00 PM UTC

Thanks, Twarita.

Best,

Adam

Translate
twaritar3263062
twaritar3263062Correct answer
Participating Frequently
Dec 10, 2018 4:04 PM UTC

Adam,

Sorry for a delay in response.

We've checked the file at our end and can confirm that the file seems indeed broken. When opened with Illustrator it crashes Ai.

I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices