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A
adams87505609
Participant
December 2, 2018
Answered

Downloaded vector doesn't match preview

  • December 2, 2018
  • 1 reply
  • 435 views

I licensed and downloaded a vector (file # 169130135). When I open it, there are a lot of details missing relative to the preview. See below. I'm using Illustrator 22.1 (64-bit) on a Windows 10 workstation. Thanks for your help!

This topic has been closed for replies.
Correct answer twaritar3263062

Adam,

Sorry for a delay in response.

We've checked the file at our end and can confirm that the file seems indeed broken. When opened with Illustrator it crashes Ai.

I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

1 reply

twaritar3263062
Community Manager
twaritar3263062Community Manager
Community Manager
December 3, 2018

Hi Adam,

Sorry to hear that you are facing issues with Adobe Stock services.

Let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.

Regards,

Twarita

A
adams87505609Author
Participant
December 4, 2018

Thanks, Twarita.

Best,

Adam

twaritar3263062
Community Manager
twaritar3263062Community ManagerCorrect answer
Community Manager
December 10, 2018

Adam,

Sorry for a delay in response.

We've checked the file at our end and can confirm that the file seems indeed broken. When opened with Illustrator it crashes Ai.

I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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