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gregk2714
gregk2714
Participant
Feb 18, 2017 3:46 PM UTC
Answered

Downloading to computer...

One day, I could download some of my allotted photos to computer just fine.  Now, they all want to only open in Ps using cloud, which I don't want to bother with - So now I can't license the rest of my photos!

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    tanyas15534701Correct answer
    Participant
    Feb 20, 2017 4:16 PM UTC

    I think I figured it out. It seems certain images aren’t in JPEG format, they are in AI or other formats I don’t use. The image I downloaded to my computer was AI, and once I went back and forth several times to try it and I realized that was why I couldn’t open it realized I need to look at the image format before downloading to make sure it is a jpeg. But it was directing me to download apps for various publishing programs, which I’m not interested in and that was confusing me.  Is there a way to “return” it to my allotment as I don’t intend to use illustrator any time soon?

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    2 replies

    Brad Lawryk
    Brad Lawryk
    Legend
    Feb 19, 2017 10:15 PM UTC

    Not sure exactly what is happening. You should be able to license images without any programs at all? I am confused though as your title says downloading images but your question is about licensing. Can you be a bit more specific on steps you are taking? Screenshots also help to see if it is something you are doing wrong.

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    tanyas15534701Correct answer
    Participant
    Feb 20, 2017 4:16 PM UTC

    I think I figured it out. It seems certain images aren’t in JPEG format, they are in AI or other formats I don’t use. The image I downloaded to my computer was AI, and once I went back and forth several times to try it and I realized that was why I couldn’t open it realized I need to look at the image format before downloading to make sure it is a jpeg. But it was directing me to download apps for various publishing programs, which I’m not interested in and that was confusing me.  Is there a way to “return” it to my allotment as I don’t intend to use illustrator any time soon?

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