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D
dsbnwi
Participant
March 7, 2022
Question

Downloads of stock images keep failing. Please help

  • March 7, 2022
  • 2 replies
  • 163 views

I have tried everything, used different browsers, signed in and out. Images used to save to my library and my downloads, nit it just saves to my creatice cloud library and every image gives me a download failed message.

This topic has been closed for replies.

2 replies

D
defaultvu9pdiczx4iy
Participant
March 9, 2022

Me too.  I was able to catch an image of the download process this time.  Instead of saying Waiting on Adobe, it says Waiting on barn.nr-data.net.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
March 11, 2022

See here for more information and make sure that none of these addresses are blocked by your firewall: https://helpx.adobe.com/enterprise/kb/network-endpoints.html

ABAMBO | Hard- and Software Engineer | Photographer
    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    March 7, 2022

    @dsbnwi 

    • Have you cleared your browser history?
    • Are you seeing any errors when the download fails?
    • Have you tried downloading over a different network?
    • Do you have an anti-virus running in your browser? Try disabling it for the stock site and see if that resolves the issue.
    • Are you running any extensions or plug-ins in your browser? Please disable these. You may find that an extension or plug-in may be blocking the download and will have to use process of elimination to determine which.

     

    Please provide an update to this thread. What you discover can help others.

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