Duplicate Images

Forum|Forum|5 years ago
August 23, 2021
10 replies
853 views

Hello,

It seems when i look into my stock library with images that i have licensed and i see a load of duplicates?

I am the only person with the account and as far as i am aware, when you purchase an image, you can re-download it for free. If so, how would i have got duplicates.

I'd be really grateful if someone could help me please.

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WendellaBee

Inspiring

@Cloudtexo,

Is it possible that you licensed two assets that happen to be similar? Check the asset IDs of the duplicates, are the ID numbers the same?

CloudtexoAuthor

Participant

No it's happened 16 times and its now costing me money, I have the last few images i need for this site i need to complete and it seems its chewed up 16 credits. Can i get a refund on the single purchases if this is proved to be an error?

WendellaBee

Inspiring

Are you able to provide the asset IDs of the duplicate purchases?

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