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jacquiabr
jacquiabr
Participant
Dec 26, 2020 10:13 PM UTC
Answered

duplicate licensed pictures

Hi all, 

 

Can anyone tell me how to unlicense a picture that I licenesed multiple times?  (At least I'm consistent right?)  
Is there an unlicense box somewhere? I see where I can relicense but not unlicense. 

 

Thanks

Jacqui

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Abambo
AbamboCorrect answer
Community Expert
Dec 27, 2020 5:08 PM UTC

There is no unlicense as you correctly found out. You need either to wait for an Adobe employee to jump in and to grant you replacement licenses (post the item you licensed multiple times and the number of licences you want to "return", it will be faster then) or you contact Adobe support and explain your case. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

ABAMBO | Hard- and Software Engineer | Photographer
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1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
Dec 27, 2020 5:08 PM UTC

There is no unlicense as you correctly found out. You need either to wait for an Adobe employee to jump in and to grant you replacement licenses (post the item you licensed multiple times and the number of licences you want to "return", it will be faster then) or you contact Adobe support and explain your case. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

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ABAMBO | Hard- and Software Engineer | Photographer
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