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annag66915971
annag66915971
Participant
Feb 27, 2018 3:07 PM UTC
Answered

Ending subscription

We have this product registered:

Adobe Stock - 10 pictures / month (yearly). ‎It was not our intention to have a subscription - we only wanted to buy some pictures on one occcasion. Now it seems like we cannot unsubscribe. How does this work?

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Feb 27, 2018 3:30 PM UTC

    Hi Anna,

    I see you have an Adobe account under the same ID as with forums.

    Please contact our support team Support FAQ: How can I contact Adobe for support? for cancellation requests.

    If you are unable to reach our support team through the above- mentioned link please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    View reply

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Feb 27, 2018 3:30 PM UTC

    Hi Anna,

    I see you have an Adobe account under the same ID as with forums.

    Please contact our support team Support FAQ: How can I contact Adobe for support? for cancellation requests.

    If you are unable to reach our support team through the above- mentioned link please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

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