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Participant
January 13, 2021
Answered

Enter payment confirmation password

  • January 13, 2021
  • 1 reply
  • 243 views

A 4 year old child accidentally bought a video license. Can I set up to ask for a password when purchasing a license for video, etc.?  Or can I cancel my purchased video license?

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Correct answer Abambo

This is a user to user forum with some participation of Adobe employees.

 

You can't cancel a license. You will need to contact customer support for a possible refund. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

 

 

1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
January 13, 2021

This is a user to user forum with some participation of Adobe employees.

 

You can't cancel a license. You will need to contact customer support for a possible refund. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

 

 

ABAMBO | Hard- and Software Engineer | Photographer