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Answered

ERROR 502 Bad Gateway

Forum|Forum|7 years ago
August 9, 2018
6 replies
10807 views

Hi,

since yesterday i can't connect to my account for buy one video

when i'd tried to connect for pay i'm automaticly redirected to an error page "502 Bad Gateway" - nginx

someone can help me ?

cdly

Correct answer WendellaBee

Hi OB,

Can you please try accessing Adobe Stock again? We are especially interested in the results of your particular scenario where you sign in after searching for and selecting a video for purchase.

Thank you!

EBQ

J

Jack Owen

Participant

Experiencing the same thing when I try to access Adobe images. The vistual assistant isn't working either.

M

maria_1877

Participant

Hi, also experiencing this – wonder if it's a result of the AWS outage.

brittneyg12695745

Participant

Same here.

H

Howard250794435szu

Participant

Same issue, BAD GATEWAY error 502.
please help

WendellaBeeCorrect answer

Adobe Employee

Hi OB,

Can you please try accessing Adobe Stock again? We are especially interested in the results of your particular scenario where you sign in after searching for and selecting a video for purchase.

Thank you!

EBQ

B

bourgeois.com@gmail.comAuthor

Participating Frequently

hi EBQ,

it work ! thank you so much !

SteveBuildsBrands

Participating Frequently

Same issue here. Since yesterday

WendellaBee

Adobe Employee

Hi SA,

Can you provide exact steps for reproducing this error please?

EBQ

SteveBuildsBrands

Participating Frequently

I couldn't even access the website. Once I cleared my browser history, I was able to login.

After successfully logging in, the error message shows up.... again

catherineb77758228

Participating Frequently

I am having the same issue

WendellaBee

Adobe Employee

Our engineering team is investigating.

EBQ

twaritar3263062

Community Manager

Hi Olivier,

We apologize for the inconvenience caused to you. A few other things which I would like to know in order to assist you further are:

What happens if you try to connect on a different network?
Are you behind a firewall?
What happens if you switch your browser to incognito or private mode?
Have you tried clearing your browser caches? Also, I would suggest you to try on a different browser and let me know if that solves the issue.

Please let us know so that we can help you further with your issue.

Regards,

Twarita

B

bourgeois.com@gmail.comAuthor

Participating Frequently

hi twarita,

many thanks for your reply,

1. it doesn't work aswell

2. no firewall

3. same problem and test on different computer

4. yes cache cleared and tried with different browser

but my main concern is that we also have tried with the account of a friend to buy this footage and oh surprised : i don't see my country anymore in the list of the countries where you can buy ... problem : I am also a client of Adobe for the Adobe creative suite since a several years (What will happen to me ? Do i need to prepare myself and my company to leave adobe ? ).

So in the end i can connect to my account ...but i can't buy anything ... What can you do ?

Many thanks

Regards

Olivier

WendellaBee

Adobe Employee

Hi OB,

Can you please provide the exact steps for when you see this error? This will help us better understand what is causing the error.

EBQ

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