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Mari Carmen29522018lxm2
Participant
April 21, 2023
Answered

Error al descargar imagen con créditos

  • April 21, 2023
  • 1 reply
  • 268 views

Al descargar imagen estándar me aparece el siguiente error: "No hay paquetes de descarga disponibles". Sin embargo me quedan 3 créditos disponibles y no me deja descargar ninguna imagen.

 

This topic has been closed for replies.
Correct answer WendellaBee

Apologies, @Mari Carmen29522018lxm2. The subcription you cancelled in October was causing this. I've cleared the problem and you can now use your credits.

1 reply

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
April 21, 2023

Apologies, @Mari Carmen29522018lxm2. The subcription you cancelled in October was causing this. I've cleared the problem and you can now use your credits.

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Mari Carmen29522018lxm2Author
Participant
April 21, 2023

Hi EBQ! I just confirmed that the problem has been fixed. Image downloaded without problems. Thank you for your attention. Greetings and have a good day!

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