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October 6, 2018
Answered

Error cancelling Adobe Stock.

  • October 6, 2018
  • 2 replies
  • 526 views

I need help cancelling my adobe stock trial. I did not want to pay for this because I do not use it. As a student, I do not want to to have any additional monthly subscription. I am getting an error "There was a problem processing your request."

I also need a refund for this ASAP. Please help.

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Jennielyn,

    Sorry for the trouble it has caused to you.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images (per month) one-year plan on 06 Sep 2018. The subscription has already been cancelled.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    2 replies

    twaritar3263062
    Community Manager
    Community Manager
    November 27, 2018

    Carlo,

    Please see the thread Accidentally Cancelled Adobe Stock. for more details.

    Regards,

    Twarita

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    October 8, 2018

    Hi Jennielyn,

    Sorry for the trouble it has caused to you.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images (per month) one-year plan on 06 Sep 2018. The subscription has already been cancelled.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita