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defaults63xbfmavjn7
Participant
Apr 21, 2021 4:42 PM UTC
Question

Error message "Oops! We couldn't save that one"

After licensing photos, I save a copy on my computer.  I did a few of them with no problem, but then on the last one I got this message:

"Oops! We couldn't save that one"

 

All the photos came from the same series.

 

I've taken these steps and none have fixed the issue-

I saved it to my library and downloaded it again from there.

I cleared my browser history and cache. 

I tried to save to a different location on my computer.

I waited a day, logged back in and tried again. 

 

What's going on?

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5 replies

WendellaBee
WendellaBee
Inspiring
Apr 21, 2021 4:50 PM UTC

Please provide the asset ID of the file that is giving you this error and I can try to troubleshoot.

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defaults63xbfmavjn7Author
Participant
Apr 21, 2021 4:53 PM UTC

329915849

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WendellaBee
WendellaBee
Inspiring
Apr 21, 2021 5:24 PM UTC

Hi @defaults63xbfmavjn7, 

I have checked the file and was able to successfully download it. The message you saw is not a message that Adobe Stock would display. It seems like a message you would receive, possibly, from your operating system. Can you try downloading the file to a different location?

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