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Aiden A
Participant
Jun 12, 2021 12:02 PM UTC
Question

Error message when purchasing product using Credit

Hello 

I been getting this erro message:

 

"We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service."

 

Can somone please help me ?

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2 replies

WendellaBee
WendellaBee
Inspiring
Jun 16, 2021 5:41 PM UTC

I cannot proceed in my investigation without more information from you. Please reply to my last post.

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WendellaBee
WendellaBee
Inspiring
Jun 14, 2021 6:15 PM UTC

Hi @Aiden A,

This is an issue I have been tracking. I'm going to look into this for you. It may take a day or two, but we think we know a resolution. I will need your help. What is the status of your Adobe Stock subscription? Have you cancelled it recently? This may be causing your issue.

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