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A
Aiden A
Participant
June 12, 2021
Question

Error message when purchasing product using Credit

  • June 12, 2021
  • 2 replies
  • 214 views

Hello 

I been getting this erro message:

 

"We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service."

 

Can somone please help me ?

This topic has been closed for replies.

2 replies

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
June 16, 2021

I cannot proceed in my investigation without more information from you. Please reply to my last post.

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
June 14, 2021

Hi @Aiden A,

This is an issue I have been tracking. I'm going to look into this for you. It may take a day or two, but we think we know a resolution. I will need your help. What is the status of your Adobe Stock subscription? Have you cancelled it recently? This may be causing your issue.

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