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IEUK9820870
IEUK9820870
Participant
Dec 15, 2018 5:54 PM UTC
Answered

Error We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service.

As stated in the title i am getting thsi with my acount.

I have tried everything, cleared cache relogged and restarded the browser. Nothing seems to work and i can not contact anyone on the weekend for help.

really upset about lack of support there is on weekends.

    WendellaBee
    WendellaBeeCorrect answer
    Inspiring
    Dec 17, 2018 3:44 PM UTC

    Hi J.J,

    Your subscription provisioning has been fixed. Please update this thread if you continue to have issues.

    EBQ

    View reply

    7 replies

    lawrence.f
    Participant
    Jun 10, 2020 12:31 AM UTC

    Just wanted to update here that adobe continuously gives me this error I have two separate accounts to try to fix this error and you apparently have to call in. I am paying like $100 a month and they got ride of like 150 images on both accounts I have saved up. This company is a humongous scam. Oh and if you need help they work 9-5 so you cant do work if you have issues outside of their scheduled time.

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      Acer72
      Acer72
      Participant
      Apr 13, 2020 4:30 PM UTC

      I am getting the same error on a video that I really really need to purchase.  I have tried clearing cache, using different browsers etc.  Chat agent confirms that this particular video has been known to cause issues...It's the 

      FILE #: 304810206
      Hourglass Sandglass on the background of river
       
      THANK YOU for anticipated response.  
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      WendellaBee
      WendellaBee
      Inspiring
      Apr 13, 2020 7:06 PM UTC

      Hi Acer72,

      I am sorry you encountered this error. I've attempted to review the case notes but they did not prove helpful. I am going to reach out to my contact on the customer care team to reach out to you for additional information for your case.

       

      EBQ

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      Anonymous
      Jun 1, 2021 12:18 PM UTC

      Hi

       

      I am having the same issue

      Translate
      WendellaBee
      WendellaBeeCorrect answer
      Inspiring
      Dec 17, 2018 3:44 PM UTC

      Hi J.J,

      Your subscription provisioning has been fixed. Please update this thread if you continue to have issues.

      EBQ

      Translate
      WendellaBee
      WendellaBee
      Inspiring
      Dec 17, 2018 2:20 AM UTC

      Hi J. J.,

      I'm looking into your issue. Using the Adobe ID you are using here in the forums I can see that your order was placed but your subscription wasn't provisioned correctly. I'm requesting that one of our engineers review your issue and I will update you when I have more information. I have temporarily unblocked you as well.

      EBQ

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