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dbdc
Participant
October 4, 2022
Question

Error when attempting to purchase Adobe Stock license

  • October 4, 2022
  • 2 replies
  • 139 views

Hello - 

 

I have 4 credits, and I get this error when I try to purchase an image that requires 1 credit:

 

We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service.

 

I see lots of other posts with the same error, and it seems like the only fix has been to escalate to engineering. Can someone from Adobe please take a look at the issue?

 

Thank you.

This topic has been closed for replies.

2 replies

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
October 6, 2022

This has been resolved. Please confirm and let me know if you have any issues.

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
October 4, 2022

Hi @dbdc,

This is a generic error and has many causes. I do see that you closed a Stock subscription a few months ago and that appears to be affecting the use of your recently purchased credits. I'll need to work with another team to resolve this and they are in a different timezone. The other team is usually quick to respond but it may take 24 hours or more. I apologize for this inconvenience.

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