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urbarc
Participant
August 17, 2020
Answered

Error when attempting to purchase credit packs or Extended license

  • August 17, 2020
  • 1 reply
  • 521 views

We tried 2 different credit cards, 2 different browsers, and 2 different computers. Cache and cookie were cleared. Regardless, we still get an error that reads: "We're unable to approve your transaction at this time. Please check the information you've entered below to make sure everything is accurate. If you continue to have trouble, please try a different card or contact Learn & Support for help." This happens when both attempting to purchase a credit pack or when trying to purchase an extended license for a photo.

    This topic has been closed for replies.
    Correct answer WendellaBee

    Hi j-lighting,

    We cannot tell you why you would be getting this error. If you have already confirmed that your payment information is correct on https://account.adobe.com and confirmed that all is in order with your financial institution then you can contact our customer care team for assistance. https://helpx.adobe.com/contact.html  

    1 reply

    WendellaBee
    Adobe Employee
    WendellaBeeCorrect answer
    Adobe Employee
    August 17, 2020

    Hi j-lighting,

    We cannot tell you why you would be getting this error. If you have already confirmed that your payment information is correct on https://account.adobe.com and confirmed that all is in order with your financial institution then you can contact our customer care team for assistance. https://helpx.adobe.com/contact.html  

    U
    urbarcAuthor
    Participant
    August 18, 2020

    Thanks, EBQ.

     

    This was resolved after talking to an Adobe representative on the phone as suggested.

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