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pasqualep20075333
pasqualep20075333
Participant
Nov 28, 2018 6:34 PM UTC
Answered

errore acquisto

Gentile,

quando provo ad effettuare un acquisto di un'immagine, non capisco perché ma ritorna quest'errore:

Errore

Impossibile elaborare la transazione in questo momento. Verifica le informazioni o immetti un numero di carta diverso. Se non è comunque possibile effettuare l’ordine, contatta: Formazione e supporto.

Come posso risolvere?

grazie

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twaritar3263062
twaritar3263062Correct answer
Participating Frequently
Nov 28, 2018 7:16 PM UTC

Hi there,

Sorry for the trouble it has caused to you.

Could you please re-enter the payment details associated with your subscription plan.  Steps here: Change or update your credit card and billing information in your Adobe ID account

When you've re-entered the details, wait a few minutes then try to make a purchase.  I am hoping that by re-entering the details, the payment will be triggered on the correct credit card.

Please let us know how you get on.

Regards,

Twarita

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4 replies

twaritar3263062
twaritar3263062Correct answer
Participating Frequently
Nov 28, 2018 7:16 PM UTC

Hi there,

Sorry for the trouble it has caused to you.

Could you please re-enter the payment details associated with your subscription plan.  Steps here: Change or update your credit card and billing information in your Adobe ID account

When you've re-entered the details, wait a few minutes then try to make a purchase.  I am hoping that by re-entering the details, the payment will be triggered on the correct credit card.

Please let us know how you get on.

Regards,

Twarita

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pasqualep20075333
pasqualep20075333Author
Participant
Nov 28, 2018 7:30 PM UTC

Hi,

thanks for reply..

if I perform the procedure to enter data

give me this error

Si è verificato un errore

Si è verificato un errore durante l’elaborazione delle informazioni.

Provate nuovamente a inviare o utilizzate un browser Web diverso.

thanks you

Il 28/11/2018 20:17, twaritar3263062 ha scritto:

>

errore acquisto

created by twaritar3263062

<https://forums.adobe.com/people/twaritar3263062> in /Adobe Stock/ -

View the full discussion

<https://forums.adobe.com/message/10779787#10779787>

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twaritar3263062
twaritar3263062
Participating Frequently
Nov 29, 2018 10:56 AM UTC

Pasquale,

Would you mind trying the steps as mentioned above in a different browser and check if that works for you?

Also, I am looping in EvilBugQueen1 ​to help you with the issue.

Regards,

Twarita

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