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pasqualep20075333
pasqualep20075333
Participant
November 28, 2018
Answered

errore acquisto

  • November 28, 2018
  • 1 reply
  • 490 views

Gentile,

quando provo ad effettuare un acquisto di un'immagine, non capisco perché ma ritorna quest'errore:

Errore

Impossibile elaborare la transazione in questo momento. Verifica le informazioni o immetti un numero di carta diverso. Se non è comunque possibile effettuare l’ordine, contatta: Formazione e supporto.

Come posso risolvere?

grazie

This topic has been closed for replies.
Correct answer twaritar3263062

Hi there,

Sorry for the trouble it has caused to you.

Could you please re-enter the payment details associated with your subscription plan.  Steps here: Change or update your credit card and billing information in your Adobe ID account

When you've re-entered the details, wait a few minutes then try to make a purchase.  I am hoping that by re-entering the details, the payment will be triggered on the correct credit card.

Please let us know how you get on.

Regards,

Twarita

1 reply

twaritar3263062
twaritar3263062Correct answer
Participating Frequently
November 28, 2018

Hi there,

Sorry for the trouble it has caused to you.

Could you please re-enter the payment details associated with your subscription plan.  Steps here: Change or update your credit card and billing information in your Adobe ID account

When you've re-entered the details, wait a few minutes then try to make a purchase.  I am hoping that by re-entering the details, the payment will be triggered on the correct credit card.

Please let us know how you get on.

Regards,

Twarita

pasqualep20075333
pasqualep20075333Author
Participant
November 28, 2018

Hi,

thanks for reply..

if I perform the procedure to enter data

give me this error

Si è verificato un errore

Si è verificato un errore durante l’elaborazione delle informazioni.

Provate nuovamente a inviare o utilizzate un browser Web diverso.

thanks you

Il 28/11/2018 20:17, twaritar3263062 ha scritto:

>

errore acquisto

created by twaritar3263062

<https://forums.adobe.com/people/twaritar3263062> in /Adobe Stock/ -

View the full discussion

<https://forums.adobe.com/message/10779787#10779787>

twaritar3263062
twaritar3263062
Participating Frequently
November 29, 2018

Pasquale,

Would you mind trying the steps as mentioned above in a different browser and check if that works for you?

Also, I am looping in EvilBugQueen1 ​to help you with the issue.

Regards,

Twarita

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