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m.saqibali
m.saqibali
Participant
September 26, 2018
Answered

Expecting Vector Files But They're PNGs

  • September 26, 2018
  • 2 replies
  • 337 views

Whenever I download an image, all I'm getting is flat PNG files, it clearly says vector format...

FILE TYPE: AI/EPS

CATEGORY: Other

The picture info mentions EPS, so I'd assume it's a vectorised image...

Multicolored world map divided to six continents in different colors - North America, South America, Africa, Europe, Asi…

This topic has been closed for replies.
Correct answer Sheena Kaul

Hi there,

Thanks for confirming that.

I've checked here with our product team and the file seems to be fine and working. We don't have any png files so maybe you're missing something. Please re-download the file and check.

Let me know if you still have issues.

Regards,

Sheena

2 replies

twaritar3263062
twaritar3263062
Participating Frequently
September 26, 2018

Hi Saqib,

We apologize for the inconvenience caused to you.

Could you please let us know the application you are using to open this file?

Regards,

Twarita

m.saqibali
m.saqibaliAuthor
Participant
September 27, 2018

Sorry, my bad, it's Illustrator

Sheena Kaul
Sheena KaulCorrect answer
Legend
September 27, 2018

Hi there,

Thanks for confirming that.

I've checked here with our product team and the file seems to be fine and working. We don't have any png files so maybe you're missing something. Please re-download the file and check.

Let me know if you still have issues.

Regards,

Sheena

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
September 26, 2018

Is this a STOCK question?

Please post the name of the program you use so a Moderator may move this message to that forum

-A program would be Photoshop or InDesign or Illustrator or ???

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