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m.saqibali
Participant
Sep 26, 2018 1:53 PM UTC
Answered

Expecting Vector Files But They're PNGs

Whenever I download an image, all I'm getting is flat PNG files, it clearly says vector format...

FILE TYPE: AI/EPS

CATEGORY: Other

The picture info mentions EPS, so I'd assume it's a vectorised image...

Multicolored world map divided to six continents in different colors - North America, South America, Africa, Europe, Asi…

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Sheena Kaul
Sheena KaulCorrect answer
Legend
Sep 27, 2018 5:21 PM UTC

Hi there,

Thanks for confirming that.

I've checked here with our product team and the file seems to be fine and working. We don't have any png files so maybe you're missing something. Please re-download the file and check.

Let me know if you still have issues.

Regards,

Sheena

4 replies

twaritar3263062
Participating Frequently
Sep 26, 2018 6:31 PM UTC

Hi Saqib,

We apologize for the inconvenience caused to you.

Could you please let us know the application you are using to open this file?

Regards,

Twarita

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m.saqibali
Participant
Sep 27, 2018 5:40 AM UTC

Sorry, my bad, it's Illustrator

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Sheena Kaul
Sheena KaulCorrect answer
Legend
Sep 27, 2018 5:21 PM UTC

Hi there,

Thanks for confirming that.

I've checked here with our product team and the file seems to be fine and working. We don't have any png files so maybe you're missing something. Please re-download the file and check.

Let me know if you still have issues.

Regards,

Sheena

Translate
John T Smith
Community Expert
Community Expert
Sep 26, 2018 2:51 PM UTC

Is this a STOCK question?

Please post the name of the program you use so a Moderator may move this message to that forum

-A program would be Photoshop or InDesign or Illustrator or ???

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