Expired licenses?

Forum|Forum|7 years ago
November 26, 2018
1 reply
946 views

Several of the images that I have licensed are now designated as unlicensed in my CC Library, and have the Adobe Stock watermark. I have a current subscription, so I do not understand why some of my licenses seem to have expired. Thanks for any help you can provide.

This topic has been closed for replies.

Correct answer WendellaBee

Hi S.M.,

Please confirm that when you are signed into the Creative Cloud with the Adobe ID that you are using on the Adobe Forums. If you have more than one Adobe ID it's possible that you are not signed in with the Adobe ID that is associated with your Creative Cloud subscription.

Let us know if you require additional assistance.

EBQ

WendellaBeeCorrect answer

Adobe Employee

Hi S.M.,

Please confirm that when you are signed into the Creative Cloud with the Adobe ID that you are using on the Adobe Forums. If you have more than one Adobe ID it's possible that you are not signed in with the Adobe ID that is associated with your Creative Cloud subscription.

Let us know if you require additional assistance.

EBQ

Tara NovaAuthor

Participant

Hello EBQ, thank you so much for getting back to me. I only have one Adobe ID. When I'm on the Adobe Stock website, all of my licensed images appear under my libraries. However, some of the licensed images were showing as unlicensed in the CC Library within InDesign. I use InDesign on two computers, and strangely, all of my licensed images appear in my CC Library on my other computer. I will look into this more -- perhaps I just need to sync. I do appreciate your time, thank you very much.

WendellaBee

Adobe Employee

I'm curious to find out what may be causing this issue for you.

EBQ

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