Extremely slow downloading speed from Adobe Stock

Forum|Forum|3 years ago
March 10, 2023
7 replies
6266 views

Ran the internet speed test, speed is 40mb/s, no issues with any other website, cleaned the cache from google chrome, restart the router, no issues on my end

But for some reason only suddenly this week when I try to download images from Adobe Stock the speed is like 7kb/s, its like its being limited or something

taking up to 20 minutes to download 3 images, basically unusable, can you guys fix it? The website itself is already extremely slow to load images thumbnails by default, very frustrating to use already

Correct answer WendellaBee

Locking this post. The issue in this post was resolved. All download issues reported beginning July 26th, 2023 have been moved to https://community.adobe.com/t5/stock-discussions/combined-thread-download-issues-week-of-07-26-2023/m-p/13967664#U13967664 for better visibility.

WendellaBeeCorrect answer

Adobe Employee

Locking this post. The issue in this post was resolved. All download issues reported beginning July 26th, 2023 have been moved to https://community.adobe.com/t5/stock-discussions/combined-thread-download-issues-week-of-07-26-2023/m-p/13967664#U13967664 for better visibility.

J

Javier246359686xtf

Participant

Same issue here. Download at 7kbps from Southamerica when I have a stable connection of 300Mbps. Downloading a video takes +5 hours. Unusable! Tried Chrome, Mozilla, Edge, clearing cache, cookies, restarting router... Still the problem is only bound to Adobe Stock, lol.

Abambo

Community Expert

Check with your provider. I have no problem.

But you can check yourself, if trouble is to be expected: Adobe System Status

ABAMBO | Hard- and Software Engineer | Photographer

A

aa62076788

Participant

Exact same issue. Site unusable.

Abambo

Community Expert

I have no problem with this, but as @WendellaBee said, it could be your network blocking or throttling some access. It would be interesting to provide information about your network, like corporate vs private network. Wi-Fi access vs Ethernet cable, speed of the line, location (region) etc.

ABAMBO | Hard- and Software Engineer | Photographer

A

aa62076788

Participant

Australia, NBN fibre to the home, private home connection, 50mbps, fast on everything else except for downloading adobe stock

P

peted319

Participant

This exact thing is happening to me this week. Cleared cache, restarted, ran a speed test, and still images are downloading at about 1/10th the normal speed.

WendellaBee

Adobe Employee

I am uncertain of what type of subcription or account you have for Adobe Stock. If you are on a corporate network there is a high probability that your company's network configuration is contributing to this issue. You can confirm this by downloading from a different network. If you find that it is your company's network configuration then you will need to discuss this with your IT department.