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Known Participant
August 2, 2024
Question

fault licence input

  • August 2, 2024
  • 3 replies
  • 201 views

Hi, the first time a looked in STOCK i make it as a payment.

How can i refund my 36,29€ and annulate without extra buying other software?

This topic has been closed for replies.

3 replies

Participating Frequently
August 5, 2024

Hello @seven cats, your trial period ended on 07/16. Since the subscription wasn't cancleded before the trial ends, you've been charged 36,29€ for the bext month.  If you wish to cancel the subscription, please follow the instructions: https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html , or contact Adobe customer care by beginning a secure chat session at https://helpx.adobe.com/support.html

Abambo
Community Expert
Community Expert
August 3, 2024

If I understand your problem correctly, you have taken a test subscription of 10 assets/month, and you have been immediately charged the subscription. That happens, when you take the test subscription a second time. You have 14 days to cancel your subscription and to get refunded. Go to https://account.adobe.com/plans, and click “Manage Plan”.  You should be able to cancel from there. The refund will be automatic. The refund takes, however, several business days (a business day is from Monday to Friday).

ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Community Expert
August 2, 2024

Don't understand your question. If English is not your first language, write in your native language and we will use the translator.

Jill C., Forum Volunteer