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Faulty illustration sold twice - What should I do?

Forum|Forum|1 year ago
August 19, 2024
2 replies
338 views

Hello. My image below made its second sale about an hour ago today. While looking at the preview of the image, I noticed something strange, but when I looked at the original image, I saw that there were some really bad errors:

- The paw of the lion's right front leg is drawn as a human hand, not a lion's paw.
- The lion's left front leg is in the wrong place
- The gladiator's left hand holding a sword does not resemble a human hand
- The hilt of the gladiator's sword is strangely elongated, etc....

I created this image on April 25, 2024, that is, in the early days of starting Adobe Stock.

Unfortunately, I couldn't see these mistakes in those days, as time went by, I learned to see the mistakes (I'm still learning), and again, unfortunately, these (and many more) went unnoticed by the reviewing moderator.

What I should do now is probably to delete this image from my account immediately. But what about those two people who bought it, what should I do, or what can I do?

Thank you.

Asset Quality

This topic has been closed for replies.

Correct answer daniellei4510

You might get different opinions on this but, personally, I'd delete it. If the original buyers had the presence of mind to save the asset locally, it shouldn't be a problem for them. Also, as you yourself noted that you didn't see these mistakes when you first started out, its possible the buyers overlooked them as well even after purchasing. But, at some point, a future buyer might very well take notice.

Jill_C

Community Expert

Delete it so that no one else purchases it and possibly lodges a complaint with Adobe. You'll have to assume that the 2 previous customers accepted it "as is". If they do decide to complain to Adobe about the poor quality, they will most likely receive a credit.

Jill C., Forum Volunteer

C

coffeeman_LAuthor

Inspiring

Yes, I just deleted it, but it's a shame there's nothing I can do for those two. As you say, it's even worse if they complain to Adobe.

After all, trade takes place on this platform, so no employer would want to employ a worker who causes problems.

daniellei4510

Community Expert

Relax. It may very well have been CEO's who purchased the asset. I was once hired as a web designer for an international company and after putting a couple of months into updating their web site, the CEO (i.e., owner) decided to come out of retirement. He stood behind me for another two months "helping" me design what utlimately became one of the ugliest web sites I've ever seen since the internet was first invented. And it's still up. I refuse to even use it as an example of "my" work. I quit soon after in any case.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

daniellei4510

Correct answer

Community Expert

You might get different opinions on this but, personally, I'd delete it. If the original buyers had the presence of mind to save the asset locally, it shouldn't be a problem for them. Also, as you yourself noted that you didn't see these mistakes when you first started out, its possible the buyers overlooked them as well even after purchasing. But, at some point, a future buyer might very well take notice.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

C

coffeeman_LAuthor

Inspiring

Thank you daniellei4510, yes I will delete this illustration now. But how will I relieve the grievances of the two people who bought it?

I wonder if there is a possibility that if I make the same composition without such mistakes this time, I can deliver the new version of the visual to these two victims?

daniellei4510

Community Expert

You don't know who the buyers are and there is no way to find out. Contributors overlook things now and then, especially when new to AI. And so do buyers. They might very well be perfectly happy with their purchase. Who know? Maybe they even bought the assets as examples of what NOT to do when it comes to creating AI. 🙂

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

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