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BeateRoth
Participating Frequently
October 2, 2018
Answered

Fehler bei Button Auswahl

  • October 2, 2018
  • 1 reply
  • 492 views

Guten Tag,

ich habe mich bei der Auswahl vertan anstatt in die Bibliothek zur Vorschau, habe ich den Button zum Kauf gewählt und nun alle 10 Bilder bereits ausgeschöpft. Ich habe die nicht gewünschten Bilder in meinem Account gelöscht. 2 habe ich nun genutzt. Können Sie mir bitte wieder die restlichen 8 Bilder freigeben. Das wäre sehr nett. Danke im Voraus.

Mit digitalem Gruß

Beate Roth

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi,

    here are the IDs:

    #174926994

    #176742722

    • #87002788

    #168678633

    #74928528

    #43914171

    #87002625

    #87470919

    Mit digitalem Gruß

    Beate Roth

    Digitalität GmbH *Lenaustraße 10 *50825 Köln

    Am 2018-10-02 22:09, schrieb twaritar3263062:

    FEHLER BEI BUTTON AUSWAHL

    created by twaritar3263062 in Adobe Stock - View the full discussion


    Beate,

    Since you have accidentally licensed eight Stock files, I have added 8 image licenses to your account so that you can use them against different images.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062
    Participating Frequently
    October 2, 2018

    Hi Beate,

    Sorry for the trouble it has caused to you.

    Please share the file IDs which you have accidentally licensed so that we can assist you further.

    Regards,

    Twarita

    B
    BeateRothAuthor
    Participating Frequently
    October 2, 2018

    Hi, I have deleted them, so I can´t tell you the file ID?

    the two that are in my account, are these two I want.

    Mit digitalem Gruß

    Beate Roth

    Digitalität GmbH *Lenaustraße 10 *50825 Köln

    Am 2018-10-02 15:37, schrieb twaritar3263062:

    FEHLER BEI BUTTON AUSWAHL

    created by twaritar3263062 in Adobe Stock - View the full discussion

    twaritar3263062
    twaritar3263062
    Participating Frequently
    October 2, 2018

    Beate,

    Can you please check your license history and provide me with the file IDs?

    • Login to your Adobe Stock account with your Adobe credentials.
    • Click on the license history and share the files which have been accidentally licensed by you. Please see the screenshot below:

    Regards,

    Twarita

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