File #465042291 vector file is empty

Just spent about an hour in support chat and remote access with support because they INSISTED that something was wrong with my latest version of Illustrator or I was doing something wrong. As I knew from the beginning and was simply trying to report and get my single asset credit back, the vector file for #465042291 is completely empty (JPEG is fine but useless to me). The support person, after all that back and forth, me demonstrating and providing remote access, explaining over and over, transferring me three times to other support folks, finally said, "the file is corrupted before you even downloaded it." Ummmm, yes, that's what I was trying to tell you 3 support people ago. Avoid the support chat like the plague for issues like this.