Skip to main content
C
carefree_journey8984
Participant
March 30, 2023
Answered

File doesnt fit the preview

  • March 30, 2023
  • 2 replies
  • 404 views

Tried to download the AI of this image

What i get when I open it is this: 

Anyone having the same issues?

This topic has been closed for replies.
Correct answer Contributor1

Hello, I've verified the issue (but I don't have access to grant you a replacement license due to the account type). I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

For a refund: (it looks like you licensed it twice, I would ask for both refunded)
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

2 replies

C
Community Manager
Contributor1Community ManagerCorrect answer
Community Manager
March 31, 2023

Hello, I've verified the issue (but I don't have access to grant you a replacement license due to the account type). I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

For a refund: (it looks like you licensed it twice, I would ask for both refunded)
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
April 1, 2023
quote

it looks like you licensed it twice, 


By @Contributor1

For others checking this: if it is wrong the first time, it will be wrong the second time. Licence again won't change that!

ABAMBO | Hard- and Software Engineer | Photographer
    C
    carefree_journey8984Author
    Participant
    April 2, 2023

    Now that was unneccessary...

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      March 31, 2023

      Hallo Bettina,

       

      This happens when contributors do an upload error and the moderators don't catch that during their control.

       

      Sorry for that, you will need to select a different asset. @Contributor1 will take a look at this and if confirmed, the asset will be deleted and you will get your replacement credit, except if you took an "erweiterte Lizenz" where you would need to contact customer care.

      ABAMBO | Hard- and Software Engineer | Photographer
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices